Privacy Policy

Effective Date: [10/23/2024]

At Go Translate - Talk to World (hereinafter referred to as “we,” “our,” or “the app”), we are committed to safeguarding the privacy of our users. This privacy policy (hereinafter referred to as “Policy”) outlines how we collect, use, and protect the personal information of users (hereinafter referred to as “you” or “user”) when accessing or using our app.

This Policy is designed to comply with international data protection laws, including the General Data Protection Regulation (GDPR) and Google Play Developer Policies. Please read this Policy carefully before using the app, as it sets forth the practices we follow to handle your data.

1. Definitions

• Personal Data: Any information that can directly or indirectly identify a person (e.g., name, email, IP address).
• Non-Personal Data: Information that does not identify you as a person (e.g., anonymous usage data).
• Processing: Any operation performed on personal data, including collection, recording, organization, storage, and destruction.
• Controller: The entity responsible for determining the purpose and means of processing personal data.
• Processor: A third party responsible for processing personal data on behalf of the controller.
• Third Parties: External entities, such as service providers or partners, with whom we may share your data.

2. Information We Collect

We collect both personal data and non-personal data to provide and improve our services. The types of data we collect include:

1. Personal Data
We may collect the following personal data, either directly from you or indirectly through your use of the app:
• Contact Information: If you voluntarily provide your email address when contacting us for support or feedback.
• Location Data: With your explicit consent, we may collect your location to offer localized features, such as search results or regional content.
• Device Information: Information about your device, including model, operating system version, browser type, and unique device identifiers (e.g., Android ID).
• Log Data: IP address, usage times, pages viewed, and other diagnostic data, which may be automatically collected when you access the app.
• Crash Reports: Information regarding any technical issues or crashes that occur while using the app.
2. Non-Personal Data
We may also collect anonymized data that cannot be used to identify you, such as:
• Analytics Data: Information about how you interact with our app, including page views, session duration, and the features you use.
• Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to track your activities within the app and improve your browsing experience.

3. How We Collect Information

We collect information from users in several ways:

1. Direct Collection
We collect data directly from you when you:
• Download and install the app.
• Provide feedback or contact customer support.
• Submit crash reports or participate in beta testing.
2. Automatic Collection
We may collect certain data automatically through your interaction with the app:
• Cookies and Local Storage: We use cookies and other local storage technologies to gather usage statistics and improve the app’s performance. You may opt-out of cookies, but this could affect your ability to use certain features.
• Device Information: We automatically collect device information and system data to ensure compatibility and optimize app performance.
3. Third-Party Data Collection
We may receive data from third-party services or partners, such as Google Analytics, Firebase, or advertising networks. These third parties may independently collect data when you interact with their services through our app.

4. How We Use Your Data

We use your data to provide and improve the app, ensuring that it functions as intended while delivering a secure and personalized experience. Specifically, we use your data for the following purposes:

1. Provision of Services
• To deliver the core functionality of the app, including browsing features, bookmarks, and data-saving modes.
• To personalize your browsing experience, including offering region-specific content and recommendations.
2. Analytics and Performance
• To track usage patterns, identify technical issues, and optimize app performance.
• To analyze user behavior and trends in order to enhance the overall user experience.
3. Customer Support and Feedback
• To respond to user inquiries, resolve issues, and provide technical support.
• To gather feedback on app performance and user satisfaction to improve the app’s functionality.
4. Legal and Security Purposes
• To detect, prevent, and investigate fraud, unauthorized access, or other illegal activities.
• To comply with applicable laws, regulations, and legal processes.

5. Legal Basis for Processing Personal Data (GDPR)

We process your personal data under the following lawful bases as defined by the GDPR:

1. Consent
We rely on your consent to process your personal data for specific purposes, such as collecting location data, sending marketing communications, or using tracking technologies like cookies.
2. Contractual Necessity
Processing personal data is necessary for the performance of a contract with you (e.g., providing access to the app's services).
3. Legitimate Interests
We may process personal data for our legitimate interests, such as improving our services, troubleshooting, and securing the app, provided these interests are not overridden by your data protection rights.
4. Legal Obligations
We may process personal data where it is necessary to comply with a legal obligation, such as maintaining records for compliance purposes.

6. How We Share Your Data

We do not sell or rent your personal data to third parties. However, we may share your data with the following entities:

1. Service Providers
We engage third-party service providers (processors) to help us operate the app, such as:
• Cloud Service Providers: For data storage and hosting.
• Analytics Providers: To collect and analyze user data.
• Crash Reporting Services: To monitor and report app crashes (e.g., Firebase Crashlytics).
All third-party service providers are contractually obligated to maintain the confidentiality and security of your data.
2. Affiliates and Partners
We may share anonymized data with our business affiliates and partners to support app development and improvement efforts. These entities are also required to adhere to applicable data protection laws.
3. Legal Compliance
We may disclose your data if required by law, regulation, or legal process, or to protect our rights, property, or the safety of our users.
4. Business Transfers
In the event of a merger, acquisition, or sale of our assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. The retention periods are as follows:

• Account Information: Retained for the duration of your use of the app.
• Contact Information: Retained for customer support purposes or until you request deletion.
• Analytics Data: Retained for a maximum of 24 months to assess app performance and trends.

Once data is no longer needed, it will be securely deleted or anonymized.

8. Data Security

We take appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: All personal data is encrypted during transmission using SSL/TLS protocols.
• Access Control: Restricted access to personal data is granted only to authorized personnel.
• Data Backups: Regular backups are taken to prevent data loss.

However, no system is completely secure, and while we strive to protect your data, we cannot guarantee its absolute security.

9. Your Data Protection Rights

Under the GDPR and other relevant regulations, users located in the European Union have the following rights:

1. Right to Access
You have the right to request a copy of the personal data we hold about you.
2. Right to Rectification
You may request corrections to inaccurate or incomplete personal data.
3. Right to Erasure
You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
4. Right to Restrict Processing
You may request a restriction on the processing of your data in certain circumstances.
5. Right to Data Portability
You can request that we provide your personal data in a structured, machine-readable format for transfer to another service provider.
6. Right to Object
You may object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
7. Right to Withdraw Consent
Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at nchen0919@gmail.com.

10. Children’s Privacy

Our app is not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we learn that we have collected data from a child without appropriate consent, we will delete the information promptly. Parents or guardians may contact us at nchen0919@gmail.com if they believe their child has provided us with personal data.

11. International Data Transfers

As a global service, your personal data may be transferred and processed outside the country in which you reside, including to countries that may not provide the same level of data protection as your home jurisdiction. However, we ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your personal data during these transfers.

12. Changes to This Privacy Policy

We reserve the right to update this Policy at any time to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you via the app or email and update the “Effective Date” at the top of this document.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at:

Email: nchen0919@gmail.com